Returns Policy

In short

  • Fruit: if anything arrives in poor condition, tell us within the first 48 hours with photos and we will sort it out.
  • Olive oil and jams: you have 14 days to return them unopened.

When your box arrives

  1. 01

    Empty the box

    Take all the fruit out of the cardboard box. The box is reusable: give it a second life.

  2. 02

    Store it well

    Somewhere cool, dry and well ventilated, ideally the fridge: put it in as space allows.

  3. 03

    Take photos on arrival

    If the box or the fruit arrive in poor condition, take photos straight away.

  4. 04

    Write to us soon

    Tell us, with the photos, within the first 48 hours and we will sort it out.

How to read your fruit's skin

None of these marks is a defect or affects the taste: the skin arrives just as it comes off the tree.

Branch rub

Fine, dry scars left by branches rubbing against the fruit in the wind.

Honeydew and sooty mould

A dark, sticky soot left by scale insects. It comes off when you wash the fruit with water.

Uneven sizes

We do not grade fruit for looks: one box holds several sizes.

Fresh fruit

We will sort it out if

  • The fruit arrives in poor condition or damaged in transit.
  • Something is missing or it is not what you ordered.

How to let us know

Write to us within 48 hours of delivery with your order number, photos of the box and of the affected fruit and, if you can, its approximate weight. There is no need to send anything back.

How we resolve it

Our team will get in touch with you to review your case and agree on a solution with you: replacing the affected fruit or refunding its price. It will not cost you anything.

Why 48 hours

It is freshly picked fruit with no post-harvest treatments. After a few days we can no longer tell whether the problem was already in the box or appeared later, so we need to see it early in order to check it.

As a perishable product, fruit cannot be returned because you have changed your mind (Article 16(d) of Directive 2011/83/EU on consumer rights).

Olive oil and jams

If the olive oil or a jam arrives broken or damaged in any way, take photos of it when you receive it (and of the parcel too, if it is damaged) and write to us. We will refund the price of the affected product or replace it in a future order, at no cost to you.

You have 14 calendar days from receiving your order to withdraw from the purchase of olive oil or jams, even if your order also included fruit, without giving any reason and provided they are unopened: for health and hygiene reasons, sealed containers opened after delivery cannot be returned.

How to withdraw

Write to us at [email protected] before the 14 days are up, using the form below or any message in which you clearly state that you wish to withdraw. We will confirm that we have received it. Then send the product to C/ Carles Gomis 6, 46740 Carcaixent (Valencia, Spain) within the following 14 days.

Costs and refund

Delivery is included in the price of the fruit boxes. Depending on what your order contained:

  • Order with fruit and olive oil or jams. The fruit cannot be returned, but unopened olive oil and jams can. We refund the price of what you send back. There are no delivery costs to refund, because delivery is included in the price of the fruit box.
  • Order of olive oil or jams only, returned in full. We refund its price and also what you paid for delivery, if anything (at most, the cost of our standard delivery).
  • Order of olive oil or jams only, partly returned. We refund the price of what you send back, without delivery costs.

In all cases, you bear the cost of sending the return to us, and free gifts from a promotion are not refunded. The refund is made within 14 days at the latest of you telling us that you are withdrawing, using the same means of payment. We may wait until we have received the product, or until you send us proof of dispatch, before making it.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

  • — To Naranjas Ecológicas del Barranquet S.L.U., Partida Barranquet 511, 46740 Carcaixent (Valencia, Spain), [email protected]:
  • — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
  • — Ordered on (*)/received on (*):
  • — Name of consumer(s):
  • — Address of consumer(s):
  • — Signature of consumer(s) (only if this form is notified on paper):
  • — Date:

(*) Delete as appropriate.

For any questions about returns, contact our customer service at [email protected] or call +34 663 978 779

Monday to Friday: 9:00 - 13:00